Our ultimate aim to is to provide you with an unforgettable and totally stress-free experience. We hope you will maximize your visit to the Spa and enjoy the services we offer. Please read the below spa etiquette advises.
Appointments & Cancellations
We suggest that you arrive at the Spa 20 minutes prior to your scheduled treatment time in order to maximize your enjoyment and use of the Spa. Please adhere to appointments in order to take advantage of the full treatment. Should you arrive late your appointment will end at the originally appointed time. Twenty-four hour notification is required for all canceled or changed spa appointments, health and fitness services, private sessions and adventure trips to avoid a 50% cancellation fee. Missed appointments will be charged 100% of the service fee. Prices subject to change without notice.
Schedule your treatments in advance, as the spa gets busy.
You will be provided with a private locker in the Spa area which will be equipped with robe and slippers to wear while in the spa. Feel free to wear your own loose, comfortable clothing if you prefer.
Bring your bathing suit if you plan to enjoy the swimming pool.
Jewellery watch etc must be removed and kept in the locker, your therapist will meet you and guide you to your treatment room, feel free to enjoy the relaxation area at the spa after your treatment, post certain treatments it is recommended to stay away from the sun, so please plan accordingly.
Once in your treatment room, your therapist will step out while you remove your robe and climb under the towel of your treatment table. You’ll be draped for privacy at all times.
For your own relaxation and that of our other guests, the spa is a laptop and cell phone-free zone, please turn your cell phones off and leave them in your locker or guest room.
Spa's are a quiet environment, always try to use a quiet “spa voice” when you talk anywhere in the spa.
Our retreats incorporate a combination of Ayurvedic, Yogic and Spa therapies. Please bring clothing appropriate for the season and the activities you intend to pursue such as light weight natural fiber yoga clothes, suitable walking/ trekking shoes and appropriate clothing for outdoor activities. As a rule the weather from November to February is cooler and woollens are recommended. February- May can be very warm and May to November is temperate with rain and adequate breathable cotton clothing will suffice with a sweater for the cool mornings and evenings. Also bring a pair of shoes that is easy to slip on and off when going to building to building.
A medical questionnaire will have to be filled by you prior to all spa treatments. Please be sure to notify the Spa Consultant if you suffer from any physical ailments, or if you are pregnant. No treatment can be offered to pregnant ladies within the first 16 weeks of pregnancy and thereafter only selective treatments after consultation.
Communicate With Your Technician
To get the most out of your day spa treatment, communicate with your technician. Your comfort and enjoyment are important to us, so let us know if you have concerns about depth of pressure, the temperature of your spa room, music volume or other issues.
In most spas, a 15% to 20% tip is typical. If you were given a gift certificate, ask if the gratuity was included. If you are staying for an extended wellness retreat tipping is welcomed and appreciated as you see fit.